Frequently Asked Questions
All Things Restaurant
Do you have gluten free options?
All of our meats are gluten-free and we’ve got loads of GF sides and snacks too. Just ask!
Do you have vegan or vegetarian options?
Two-thirds of our menu is vegetarian! And we can also cater for Vegans. Not bad for a barbecue joint, right? All of our meats are gluten-free and we’ve got loads of GF sides and snacks too. Just ask!
Other dietary restrictions are outlined on our digital menu, and our staff can assist during your visit.
Can I order takeaway?
We’ve got limited takeaway options during service, but we can organise larger orders with advance notice.
Keen? Email our team at hank@fancyhanks.com and we’ll sort you out.
Do I need a booking?
Bookings are recommended, especially for larger groups or weekends. But we always leave space for walk-ins — swing by and we’ll do our best to fit you in.
Do you take group bookings or functions?
We love a good party. Head to our Functions Page to learn more about group bookings and exclusive hire options.
Is Fancy Hank’s kid-friendly?
Our menu and style aren’t designed with children in mind — but that doesn’t mean they won’t enjoy it. We have a limited number of high chairs available if needed.
For groups of 10 or more, we require platter selections. If your group includes kids, please email our team at hank@fancyhanks.com and we’ll help tailor your reservation.
Do groups need to pre-select a menu?
For groups of 10 or more, we require a platter selection ahead of time.
These are designed to be shared and come in three tiers, so you’ll choose one option for the whole group. It keeps things easy, tasty, and rolling out hot from the smoker.
Do I need to pre-order for a group booking?
Yep — for groups of 10 or more, we require you to choose one of our shared platter options. These are designed for the whole table to dig into together.
We’ve got three tiers to pick from, and you’ll select one option for the whole group.
Is a deposit required?
A deposit is required at the time of booking, with final payment due 72 hours before your reservation. Lock it in early so we can fire up the smoker.
Will the menu be the same as what’s listed?
Generally, yes — but some seasonal variations might occur depending on availability.
If there’s something you’ve got your heart set on (like ribs), we recommend requesting it in advance and we’ll do our best to make it happen.
Do you offer drinks packages?
We do! Head over to our Functions Page to check out our beverage packages, or get in touch and we’ll walk you through the options.
When do I need to confirm guest numbers?
We’ll need your final guest count 7 days before the event, so we can prep the perfect feast and keep the beer cold.
I lost something at the venue — what do I do?
Lost something? Submit a lost property request here.
We hold onto items for 72 hours, then donate what we can to nearby charities or dispose of it appropriately.
Can I get a copy of my receipt?
Sure thing.
Request a receipt here, and our team will send it through as soon as possible.
Something didn’t live up to expectations — can I let someone know?
We’re really sorry to hear that. Let us know by emailing hank@fancyhanks.com, and a member of our team will be in touch to help make things right.
I had a great time — how can I leave a review?
We love hearing that! Leave us a review — it means the world to the team.
Are you open on public holidays?
Yep, we’re open most public holidays. We apply a 20% surcharge to cover these dates.
Is the venue wheelchair accessible?
Due to the age of the building, unfortunately we are not wheelchair accessible.
We know this is far from ideal, and we’re genuinely sorry for the inconvenience.
Is Fancy Hank’s kid-friendly?
Our menu and sewrvice style aren’t designed with children in mind — but that doesn’t mean they won’t enjoy it. We have a limited number of high chairs available if needed.
For groups of 10 or more, we require platter selections. If your group includes kids, please email our team at hank@fancyhanks.com and we’ll help tailor your reservation.
Join the team
We’re always on the lookout for legends.
Check out open roles here or shoot us a note at hank@fancyhanks.com with your resume.
Do you sell gift cards?
We do — and there are two kinds:
- A restaurant gift card for dining at Fancy Hank’s (perfect for the meat lovers).
- An online store gift card for sauces, merch and more.
Click here to grab one (or both).
Just make sure you’re picking the right type when you check out.
I want you to stock my amazing beer/wine/spirit/other.
Please reach out to hank@fancyhanks.com to chat to the team.
Do you have gluten free options?
All of our meats are gluten-free and we’ve got loads of GF sides and snacks too. Just ask!
Do you have vegan or vegetarian options?
Two-thirds of our menu is vegetarian! And we can also cater for Vegans. Not bad for a barbecue joint, right? All of our meats are gluten-free and we’ve got loads of GF sides and snacks too. Just ask!
Other dietary restrictions are outlined on our digital menu, and our staff can assist during your visit.
Can I order takeaway?
We’ve got limited takeaway options during service, but we can organise larger orders with advance notice.
Keen? Email our team at hank@fancyhanks.com and we’ll sort you out.
Do I need a booking?
Bookings are recommended, especially for larger groups or weekends. But we always leave space for walk-ins — swing by and we’ll do our best to fit you in.
Do you take group bookings or functions?
We love a good party. Head to our Functions Page to learn more about group bookings and exclusive hire options.
Is Fancy Hank’s kid-friendly?
Our menu and style aren’t designed with children in mind — but that doesn’t mean they won’t enjoy it. We have a limited number of high chairs available if needed.
For groups of 10 or more, we require platter selections. If your group includes kids, please email our team at hank@fancyhanks.com and we’ll help tailor your reservation.
Do groups need to pre-select a menu?
For groups of 10 or more, we require a platter selection ahead of time.
These are designed to be shared and come in three tiers, so you’ll choose one option for the whole group. It keeps things easy, tasty, and rolling out hot from the smoker.
Do I need to pre-order for a group booking?
Yep — for groups of 10 or more, we require you to choose one of our shared platter options. These are designed for the whole table to dig into together.
We’ve got three tiers to pick from, and you’ll select one option for the whole group.
Is a deposit required?
A deposit is required at the time of booking, with final payment due 72 hours before your reservation. Lock it in early so we can fire up the smoker.
Will the menu be the same as what’s listed?
Generally, yes — but some seasonal variations might occur depending on availability.
If there’s something you’ve got your heart set on (like ribs), we recommend requesting it in advance and we’ll do our best to make it happen.
Do you offer drinks packages?
We do! Head over to our Functions Page to check out our beverage packages, or get in touch and we’ll walk you through the options.
When do I need to confirm guest numbers?
We’ll need your final guest count 7 days before the event, so we can prep the perfect feast and keep the beer cold.
I lost something at the venue — what do I do?
Lost something? Submit a lost property request here.
We hold onto items for 72 hours, then donate what we can to nearby charities or dispose of it appropriately.
Can I get a copy of my receipt?
Sure thing.
Request a receipt here, and our team will send it through as soon as possible.
Something didn’t live up to expectations — can I let someone know?
We’re really sorry to hear that. Let us know by emailing hank@fancyhanks.com, and a member of our team will be in touch to help make things right.
I had a great time — how can I leave a review?
We love hearing that! Leave us a review — it means the world to the team.
Are you open on public holidays?
Yep, we’re open most public holidays. We apply a 20% surcharge to cover these dates.
Is the venue wheelchair accessible?
Due to the age of the building, unfortunately we are not wheelchair accessible.
We know this is far from ideal, and we’re genuinely sorry for the inconvenience.
Is Fancy Hank’s kid-friendly?
Our menu and sewrvice style aren’t designed with children in mind — but that doesn’t mean they won’t enjoy it. We have a limited number of high chairs available if needed.
For groups of 10 or more, we require platter selections. If your group includes kids, please email our team at hank@fancyhanks.com and we’ll help tailor your reservation.
Join the team
We’re always on the lookout for legends.
Check out open roles here or shoot us a note at hank@fancyhanks.com with your resume.
Do you sell gift cards?
We do — and there are two kinds:
- A restaurant gift card for dining at Fancy Hank’s (perfect for the meat lovers).
- An online store gift card for sauces, merch and more.
Click here to grab one (or both).
Just make sure you’re picking the right type when you check out.
I want you to stock my amazing beer/wine/spirit/other.
Please reach out to hank@fancyhanks.com to chat to the team.
Sauces, Merch & Retail
Where do you ship?
We ship all over Australia via AusPost. Standard and express options available at checkout.
When will my order arrive?
Orders are usually processed and shipped within 1–3 business days.
Delivery times vary depending on your location and chosen shipping method.
Can I track my order?
Sure can — once your order ships, you’ll get a tracking link via email.
My bottles arrived broken. What now?
That’s no good.
Send us a photo of the damage to hank@fancyhanks.com and we’ll sort you out, no stress.
Where can I buy your sauces?
You can grab them:
- In-store at our restaurant in Melbourne
- Online via our Shop Page
- From stockists across the country — find one near you here
Can I organise click & collect?
Our restaurant stocks a limited supply of all sauces. You’re welcome to pop in and buy directly.
During peak periods like Christmas, we may offer click & collect for online orders — keep an eye on our site or socials for updates.
Are your sauces vegan / gluten-free?
Most of our sauces are vegan, and the majority are gluten-free — just check the product page for the details on each one.
Do your sauces need to be refrigerated?
Once opened, yes. Keep them in the fridge and they’ll stay in top form.
A shop near me should stock Fancy Hank’s — can I suggest it?
Absolutely — we love a hot tip. If there’s a store you reckon should carry our sauces, send them this form: Stockist Request Form
We’ll take it from there.
Do you sell gift cards?
We do — and there are two kinds:
- A restaurant gift card for dining at Fancy Hank’s (perfect for the meat lovers).
- An online store gift card for sauces, merch and more.
Click here to grab one (or both).
Just make sure you’re picking the right type when you check out.
Where do you ship?
We ship all over Australia via AusPost. Standard and express options available at checkout.
When will my order arrive?
Orders are usually processed and shipped within 1–3 business days.
Delivery times vary depending on your location and chosen shipping method.
Can I track my order?
Sure can — once your order ships, you’ll get a tracking link via email.
My bottles arrived broken. What now?
That’s no good.
Send us a photo of the damage to hank@fancyhanks.com and we’ll sort you out, no stress.
Where can I buy your sauces?
You can grab them:
- In-store at our restaurant in Melbourne
- Online via our Shop Page
- From stockists across the country — find one near you here
Can I organise click & collect?
Our restaurant stocks a limited supply of all sauces. You’re welcome to pop in and buy directly.
During peak periods like Christmas, we may offer click & collect for online orders — keep an eye on our site or socials for updates.
Are your sauces vegan / gluten-free?
Most of our sauces are vegan, and the majority are gluten-free — just check the product page for the details on each one.
Do your sauces need to be refrigerated?
Once opened, yes. Keep them in the fridge and they’ll stay in top form.
A shop near me should stock Fancy Hank’s — can I suggest it?
Absolutely — we love a hot tip. If there’s a store you reckon should carry our sauces, send them this form: Stockist Request Form
We’ll take it from there.
Do you sell gift cards?
We do — and there are two kinds:
- A restaurant gift card for dining at Fancy Hank’s (perfect for the meat lovers).
- An online store gift card for sauces, merch and more.
Click here to grab one (or both).
Just make sure you’re picking the right type when you check out.
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